Job Description
Are you a high-performing call center professional ready to step into a role that truly matters? Randstad has partnered with a global leader in business solutions to hire top-tier Specialists who thrive in critical moments. In this elite customer experience role, you won't just be taking routine calls you will serve as the lifeline between drivers and safety. From managing high-stakes emergency dispatch and stolen vehicle tracking, your calm, clear direction will solve complex problems and save lives when it matters most.
While you start your journey with Randstad, your hard work paves the way to direct conversion. Once converted to a permanent employee, you will unlock a premium benefits package designed to take care of you and your family from day one. Training schedule: 4 weeks; Mon-Fri 9:00am -6:00pm Multiple Shifts Available: Morning, Afternoon and Overnight
The right candidate would be able to:
- Available to work ON-SITE.
- Must have 6 months of call center experience (Required).
- Pass a Drug Test and a Background Check.
- Available to work on weekends.
- Have a HS diploma or GED (Min. Req)
salary: $21.45 - $22.23 per hour
shift: First
work hours: 9 AM - 6 PM
education: High School
Responsibilities
What You’ll Do - Execute Critical Operations: Serve as a primary dispatcher for emergency calls, stolen vehicle tracking, and roadside assistance programs, staying calm and decisive under pressure.
- Deliver Premium Customer Experiences: Handle incoming vehicle communications and inquiries, providing precise, expert guidance on advanced vehicle programs and connectivity services.
- Drive Loyalty & Retention: Build immediate trust with drivers, using root-cause analysis and swift resolution strategies to solve complex issues and retain long-term brand loyalty.
- Leverage Dual-Language Expertise: Seamlessly transition between fluent English and French (written and spoken) to deliver top-tier support across diverse customer bases.
What You Bring - Proven Call Center Experience: Background in high-volume, dynamic contact centers where quality standards, protocols, and metrics drive success.
- Crisis Management Skills: Exceptional composure, empathy, and speed when handling sensitive, urgent, or high-stress customer situations.
- Proficiency: Fluency in reading, writing, and speaking both English and French.
- Problem-Solving Mindset: A proactive drive to investigate inquiries, navigate technical program guidelines, and deliver clear solutions.
The essential functions of this role include:
- working in a smoke free environment
- working weekends
Skills
- Active Listening (1 year of experience is required)
- Telephone Etiquette
- Typing Skills
- Call Center Exp
- Empathy
- Advanced computer skills (1 year of experience is required)
- Adapting to Change
- Fluency in English
- Manage high volume of calls (6 months of experience is required)
- Apply product knowledge (1 year of experience is preferred)
- Resilience and Work ethic
- Adherence to Schedules
- Luxury Brand Ambassador (1 year of experience is required)
- Calm under pressure
- Empathetic Communicator
- Detail-Oriented and Patient
- French Speaker
Qualifications
- Years of experience: 1 year
- Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
[email protected].
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Job Tags
Hourly pay, Permanent employment, Temporary work, Work experience placement, Immediate start, Shift work, Night shift, Weekend work, Day shift